PRIVACY POLICY
1. Introduction and Scope
This Privacy Policy (“Policy”) describes the manner in which Chromewell Engineering Private Limited, a company incorporated under the laws of India and having its registered office at 882/1, Sanaswadi, Taluka Shirur, Dist. Pune , Pune, Maharashtra, India – 412208 (“Company”, “we”, “us” or “our”), collects, uses, processes, stores, discloses and protects personal data of individuals (“User”, “you” or “your”) who access, use or interact with our website, applications, products, or services (collectively, “Services”). This Policy is framed in compliance with applicable Indian laws including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the principles contained in the Digital Personal Data Protection Act, 2023, as amended from time to time.
2. Definitions
For the purposes of this Policy, “Personal Data” means any data about an individual who is identifiable by or in relation to such data. “Sensitive Personal Data” shall have the meaning assigned under applicable law and may include passwords, financial information, health data, biometric information, or such other categories as may be prescribed. “Processing” means a wholly or partly automated operation performed on personal data including collection, recording, storage, use, sharing, disclosure, or erasure.
3. Collection of Personal Data
We may collect personal data directly from you or through your interaction with our Services, including but not limited to your name, contact details, email address, phone number, identification details, financial information, transaction data, device information, IP address, location data, and any other information voluntarily provided by you. We may also collect sensitive personal data where necessary for the provision of Services, subject to your explicit consent. Additionally, we may collect data automatically through cookies, tracking technologies, and analytics tools to enhance user experience and service delivery.
4. Purpose of Processing
Your personal data is processed for lawful purposes including but not limited to: providing, operating and improving our Services; verifying your identity; processing transactions; communicating with you; complying with legal and regulatory obligations; preventing fraud and ensuring security; conducting analytics and research; and enforcing our terms and policies. We shall process personal data only for purposes that are specific, clear and lawful, and shall not process data in a manner incompatible with such purposes.
5. Consent and Lawful Basis
By accessing or using our Services, you provide your consent for the collection and processing of your personal data in accordance with this Policy. Where required under applicable law, we shall obtain explicit and informed consent, particularly for processing sensitive personal data. You have the right to withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice; however, such withdrawal may affect your ability to use certain Services.
6. Data Sharing and Disclosure
We may share your personal data with affiliates, service providers, vendors, payment processors, and business partners strictly on a need-to-know basis and subject to appropriate contractual safeguards. We may also disclose personal data to government authorities, regulatory bodies, or law enforcement agencies where required by law or in response to valid legal processes. We do not sell personal data to third parties. Any cross-border transfer of personal data shall be undertaken in compliance with applicable Indian laws and subject to adequate data protection measures.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required under applicable law. Upon expiry of such retention period, personal data shall be securely deleted or anonymised, unless retention is required for legal, regulatory, or legitimate business purposes.
8. Data Security
We implement reasonable security practices and procedures, including administrative, technical, and physical safeguards, to protect personal data against unauthorised access, disclosure, alteration or destruction. Such measures may include encryption, access controls, secure servers, and regular security audits, consistent with industry standards and applicable laws. However, no system is completely secure, and we do not guarantee absolute security of data.
9. User Rights
Subject to applicable law, you have the right to access, correct, update, or erase your personal data, the right to withdraw consent, the right to grievance redressal, and such other rights as may be provided under the applicable laws. You may exercise these rights by contacting us through the details provided below. We shall respond to such requests within a reasonable timeframe in accordance with applicable law.
10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience, analyse usage patterns, and improve our Services. You may control or disable cookies through your browser settings; however, this may affect the functionality of certain features of the Services.
11. Third-Party Links and Services
Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of such third parties, and users are advised to review their respective privacy policies before providing any personal data.
12. Children’s Privacy
Our Services are not directed towards individuals below the age prescribed under applicable law (currently 18 years under the DPDP Act unless modified). We do not knowingly collect personal data from children without verifiable parental consent. If we become aware of such collection, we shall take steps to delete the data promptly.
13. Grievance Redressal
In accordance with applicable Indian laws, any discrepancies or grievances with respect to processing of personal data may be addressed to our designated
Grievance Officer:
Name: Meghna Hazra
Email: meghna.hazra@chromewell.in
We shall endeavour to resolve grievances within the timelines prescribed under applicable law.
14. Amendments to this Policy
We reserve the right to update or modify this Policy from time to time to reflect changes in legal, regulatory, or business requirements. Any updates shall be effective upon posting on our platform, and continued use of the Services shall constitute acceptance of the revised Policy.
15. Contact Information
If you have any questions or concerns regarding this Policy or our data practices, you may contact us at:
Email: administrator@chromewell.in